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Before you begin: Sign in to the client’s store or platform with an account that can install apps and authorize third-party access. A normal staff login may not have enough permission.

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What an integration does

An integration lets Packem exchange products, orders, inventory, fulfillment status, tracking, shipping, or accounting information with another platform.

Before you connect

• Confirm you are working under the correct Packem client.
• Have an active platform login with administrator or app-installation permissions.
• Confirm access to every store, account, market, or location Packem needs.
• Prepare one test SKU and one test order.

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Being able to sign in does not necessarily mean you can connect an integration. If authorization is blocked, ask the store owner or administrator to grant access or complete the connection.

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Connect the integration

1. Open Clients and select the client that owns the store.
2. Open Integrations.
3. Find the platform and select Connect.
4. Sign in with the authorized account.
5. Review and approve the access requested by Packem.
6. Complete the Packem configuration.
7. Return to Integrations and confirm the platform is connected.

Configure before go-live

Review store/account selection, warehouse-location mapping, product creation or SKU matching, order-status rules, inventory synchronization, tracking, fulfillment, carrier/service, and automation settings.