PackEM WMS UoM Chatbot Training Guide

Core Framework Based on PackEM WMS Features

Understanding PackEM UoM Structure

Key Concepts for Chatbot:

• Primary UOM = smallest sellable/trackable unit (inventory tracking + per unit pricing)
• Other UOM 1 & 2 = larger/grouped units for storage, purchasing, or shipping
• Maximum 3 UOMs per product (Primary + 2 Others)
• All conversions are relative to Primary UOM

Decision Tree for UoM Recommendations

Level 1: Initial Assessment Questions

Question 1: "What type of product are you setting up UoMs for?"

• Individual items (electronics, books, tools)
• Liquids (beverages, oils, chemicals)
• Variable pack products (cases that vary by supplier)
• Bulk materials (powders, granules)

Question 2: "What's the smallest unit you sell or track?"

• This becomes their Primary UOM
• Common answers: Each, Liter, Kilogram, Pound, Gallon

Question 3: "How do you typically receive this product from suppliers?"

• Individual pieces → No additional UOM needed